If you see another pop-up message after, click Restore & Update.You should then see the pop-up message that lets you restore. If you see another pop-up message that says, “Could not connect to the device,” click OK. Click Restore in the pop-up window on your computer.You will also see text at the top of your screen that says /iphone/restore. This screen looks like a lightning cable with a plus sign next to the iTunes logo. Continue to hold down the power button, volume down button, or home button until the recovery mode screen appears. ![]()
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